Customer Care
Omnichannel AI support: instant replies, tiering and human escalation, with service quality auditable end to end
Labor accounts for about 70% of total support costs, no one answers at night, and quality is checked by sampling recordings. Customer Care uses AI to handle over 90% of standardized inquiries with instant replies, tiering and human escalation, and a fully auditable service quality trail.
0.8s
AI average response
90%+
Standard inquiries handled by AI
100%
Full conversation quality inspection
AI independent resolution rate
91.2%↑ 3.4%
9,640
Conversations handled per day
0.8 seconds
AI average response time
96.8%
Customer Satisfaction
-85%
Average customer service cost (industry report)
Service is becoming a cost sink and an experience weak spot
Four dilemmas of traditional customer service.
Costs stay high
Labor accounts for about 70% of total support costs, so growth means hiring more people and costs rise linearly.
Responses are too slow
Average human response time exceeds 30 seconds, with no coverage at night or on holidays — customers leave before anyone answers.
Quality is uncontrollable
Quality checks rely on sampling recordings by hand, with low coverage and high subjectivity, so banned phrases and over-promising go unnoticed.
Data loss
Conversation data sits scattered across channels, so customer pain points, product issues and marketing opportunities all sink without a trace.
Omnichannel coverage: the optimal blend of people and machines
Six capabilities forming a complete service loop.
Omnichannel access
Website, WeChat, app, mini program, Douyin and hotline all connect to one system, so conversations are never lost and customers don't repeat themselves.
AI Q&A
Industry-specific large models plus continuously trained knowledge bases guide users through queries and transactions in multi-turn conversations.
Ticket Automation
Automatically classify and create tickets and assign them by rule, connecting the full cycle from inquiry to creation, assignment, handling and closure with less manual work.
Human-machine collaboration
Instant AI replies with confidence grading, and one-click escalation to a human when it can't answer or hits a keyword, so complex issues get human backup.
AI Quality Inspection
Speech transcription plus semantic analysis gives 100% coverage QA of every conversation, flagging sensitive words, banned phrases and emotional swings in real time.
Data Insights
Deep mining of conversation data makes support performance, product defects and marketing opportunities clear, feeding service insights back into the business.
Fast, economical, stable, complete
Four keywords to understand Customer Care.
Instant replies, no waiting
AI responds in under 1 second on average, and every 1-second improvement in response speed can raise customer satisfaction by 8% (industry research).
Costs Drop Sharply
Industry reports show AI customer service cuts costs by 85% on average and reduces pre-sales support headcount by more than a third.
Full-process quality audit
From spot checks to 100% quality inspection, with real-time risk alerts and a sharp drop in complaint rates.
24/7 across all channels
AI keeps working nights and holidays, increasing capacity 5× during major sales (industry case study).
Four typical scenarios that hit real business pain points
Omnichannel support coverage across four scenarios: pre-sales inquiries, after-sales tickets, major sale surges and quality inspection
Pre-sales inquiry responses
Typical Scenarios
After-sales ticket handling
Typical Scenarios
Peak-sale traffic handling
Typical Scenarios
Service quality inspection
Typical Scenarios
Service shifts from a cost center to a growth engine
Cost Restructuring
AI handles standardized inquiries while people focus on high-value cases; processing efficiency rises 5× (industry case study) and labor costs no longer grow linearly.
Experience upgrade
Instant replies, 24/7 coverage and personalized service — industry case studies lifting satisfaction from 70% to 90% are becoming the norm.
Data feedback
Conversation data becomes a knowledge asset: product issues, customer pain points and marketing opportunities all turn into actionable decision inputs.
Our Advantages
Omnichannel integration
One platform connects every channel with conversations, tickets and QA data from the same source, ending system fragmentation
Vertical industry models
A dialogue engine deeply adapted to industry scenarios with higher accuracy that understands your business better over time
Full Quality Inspection Engine
100% conversation coverage, real-time risk alerts and structured scoring reports make service quality manageable and controllable
Ecosystem Collaboration
Integrated with Contract Guardian and Deal Compass to connect compliance through to sales conversion
Enterprise-grade deployment with security and compliance assured
From deployment model to data security, we vet the decision for large-enterprise procurement.
Public cloud SaaS
Ready out of the box with on-demand subscription and minute-level activation, ideal for teams that need to launch fast.
On-premise Deployment
Data never leaves the enterprise, with support for intranet and private cloud environments that meet the requirements of finance, government and other sensitive sectors.
Hybrid cloud architecture
Core data stays local while elastic compute scales in the cloud, balancing security and cost.
All-in-one appliance delivery
Integrated hardware and software work out of the box with no maintenance or integration work, ideal for branch offices and edge scenarios.
Data encryption
TLS encryption in transit, AES-256 at rest, with complete key custody and rotation policies.
Permission control
Fine-grained RBAC permissions plus SSO single sign-on: one identity per person, authorized on demand.
End-to-end Audit
Full, traceable operation logs that satisfy internal control and regulatory inspection requirements.
Compliance certification
Supports MLPS 2.0, the Personal Information Protection Law, GDPR and other compliance requirements, with ongoing tracking of regulatory changes.
Better Together
CONTRACT GUARDIAN
Contract Guardian
AI contract risk review: clause comparison, risk annotation and version tracking to safeguard every contract
DEAL COMPASS
Deal Compass
Lead cleaning, intent scoring and follow-up reminders mean sales always knows who to call next
DIGITAL WORKFORCE
Digital Workforce
A digital workforce ready to work: monitoring, replying, follow-ups and outbound calls, always on call
Every customer gets an instant reply
Book a demo to experience AI customer service across all channels.
This page is a product design concept. Features and data are based on industry research; actual capabilities are subject to the official release.